Solutions for customer service and process automation
We create customized systems that simplify operations, eliminate repetitive tasks and prepare businesses for growth.
We'll get in touch to prepare a tailored proposal for your business needs.
What we do
Evolve · Simplify
Chat Agents
Messaging assistants for SMS, WhatsApp, email and other channels.
Voice Agents
Automated calls with a natural voice, inbound and outbound.
Automations & Reports
Automated internal processes and reports with no manual effort.
By sector
Sectors we work in
The same team, with solutions shaped around the real pains of each field.
These are just some sectors that we've helped. Talk to us to evaluate your case.
Talk to usWhat changes
From manual work to autopilot
The same pains that hold most businesses back, solved.
Today
With Ginkgo
Hours lost on repetitive tasks
Repetitive tasks run on their own
Customers waiting for a reply, then leaving
Instant replies, day and night
Data not collected or not used for decisions
Reports ready for decisions, effortlessly
Opportunities stalled for lack of follow-up
The right follow-ups happening automatically
Solutions
Examples applied to diverse sectors
Systems that run in the background and save the team manual work. Functional examples based on real processes.
Messaging Assistants
Personalized automated service and responses on any messaging channel, with access to real business tools and information.
- Answers frequently asked questions based on real data
- Handles availability, pricing, and service details
- Provides recommendations and routes to the team when needed
Villa Oliveira
Booking assistant
Call Assistants
Call assistants with human-like voice and tone, with access to real company tools and information.
- Receives and makes calls in multiple languages, at any time
- Understands the client and responds based on brand information
- Books, confirms, and routes requests accordingly
Listen to the virtual receptionist handling customer calls
General Automation
Example of a workflow that applies to any sector.
- Integration between marketing and sales tools
- Automatic data processing and reporting
- Smart notifications for the team
Processamento de Leads
Nova Lead
Formulário de contacto
Qualificação Automática
Baseado em regras
Registo no CRM
Atualização automática
Notificação à Equipa
Slack / Email
Relatórios e Acompanhamento
Fim do dia
Agrega vendas
Envia relatório
Registo no histórico
In numbers
Results
Our solutions gather, treat and deliver recurring reports.
+20
Automations applied to the sector
+80%
Customers responded without touching the phone
<30s
Reply time for all customers
24/7
Always operational
Works with the tools you already use
Our method
From Analysis to Launch
A clear process, tested in detail, that doesn't end at launch.
Analysis
We sit down with you and map the business's day to day.
Blueprint
We design the solution around your real workflow.
Build
We build and test intensively.
Launch
We put it live and stay close.
Why Ginkgo
Why Ginkgo Labs
A team with a technical background, focused on helping businesses scale and simplify their processes.
Solutions tailored to your needs
Every solution is built to solve the real challenges of your operation, fully customized to your needs.
A team involved in the process
The developers behind the solution join the calls, making communication more direct and efficient.
Tools you already use
We connect with your existing tools, customer managers, operations, and processes. No migrations required.
Reports with results
We provide recurring reports with measurable statistics from your automated processes.
FAQ
Still have questions?
The questions we hear most often, before we talk.
Contact
Let's talk
We prepare a proposal adapted to your company's needs.