Stop losing bookings to a slow reply
When a booking request sits for hours, the guest books somewhere else. We reply in seconds, on any channel, with availability and price, so the booking stays with you.
A quick call to see where bookings are slipping away.
Questions and Bookings
Answers to common questions, availability, prices, policies and bookings in any channel.
Client acquisition
Reaching out to and booking in prospects after they fill in a form or as a new season starts.
Messages and reminders
Check-in and check-out instructions, information along the way and a review request sent after the stay.
Speed decides who keeps the customer
The customer who waits books somewhere else. And most businesses reply far too late.
of customer messages handled for you
automatically, while keeping the human touch, replies that sound like a person.
more likely to qualify the lead
when you reply within the first 5 minutes instead of 30.
harder to reach
once the first hour passes without a reply.
go with whoever replies first
about half of customers pick the first business to answer.
This is for you if you manage villas or rentals...
If any of these sound familiar, it's exactly what we fix.
We show you exactly what to automate first, with real examples and results.
Let's automateExamples Applied to Villas and Properties
Tailored intelligent systems that support guests, bookings and day-to-day operations throughout every stage of the stay.
Messaging Assistants
Personalised customer support across any messaging channel, with access to real business information, tools and property data.
- Answers frequently asked questions using real business information
- Provides pricing, availability and property details
- Recommends the best options and hands the conversation over to your team whenever needed
Villa Oliveira
Booking assistant
Call Assistants
Human-like voice assistants for villa and property management, with access to your company's real information, systems and tools.
- Answers and makes calls in multiple languages, at any time of day
- Understands each guest and responds using your company's information
- Books, confirms and transfers calls whenever required
Listen to the virtual receptionist answering calls from guests.
Automations & Reports
From the first booking to check-out, internal processes and recurring reports are handled automatically, without manual work.
- Automated guest communication throughout every stage of the stay
- Monthly reports for owners and property managers
- Runs automatically or whenever a predefined event is triggered
Guest Journey
Booking confirmed
Trigger
Welcome message
Immediately after booking
Property information
The day before check-in
Requests a review
After check-out
Monthly Owner Report
Collects bookings
End of the month
Compiles statistics
Data analysis
Generates reports
Using collected data
Sends to owners
Individually for each owner
From Analysis to Launch
A clear process, tested in detail, that doesn't end at launch.
Analysis
We learn your day to day and show where automation makes the most difference.
Blueprint
We design the solution around your real workflow and agree it with you.
Build
We build it, connect the tools you already use and test until it is ready.
Launch
We put it live without disrupting your operation.
Follow-up
We stay close, measure results and keep improving over time.
Why Ginkgo Labs
A team with a technical background, focused on helping businesses scale and simplify their processes.
Solutions tailored to your needs
Every solution is built to solve the real challenges of your operation, fully customized to your needs.
A team involved in the process
The developers behind the solution join the calls, making communication more direct and efficient.
Tools you already use
We connect with your existing tools, customer managers, operations, and processes. No migrations required.
Reports with results
We provide recurring reports with measurable statistics from your automated processes.
Still have questions?
The questions we hear most often, before we talk.
Let's talk
We prepare a proposal adapted to your company's needs.