Automation for managing villas and rentals
We create customized systems that simplify operations, eliminate repetitive tasks, and prepare companies for growth.
We'll prepare a tailored proposal for your business needs.
What we automate
Questions and Bookings
Answers to common questions, availability, prices, policies and bookings in any channel.
Client acquisition
Reaching out to and booking in prospects after they fill in a form or as a new season starts.
Messages and reminders
Check-in and check-out instructions, information along the way and a review request sent after the stay.
Evolution
Before and After
From operations that depend on your team to operations that are automatic, smart and scalable.
Today
With Ginkgo
Guest communication that depends on your team being available.
Continuous, personalised support on every channel, 24/7.
Repetitive processes eating into the operation's time, every day.
Operational processes automated to free up the team's time.
Booking requests followed up by hand, with opportunities lost for lack of follow-up.
Requests followed up automatically all the way to a confirmed booking.
Growth limited by the team's operational capacity.
An operation ready to manage more villas without adding to the workload.
Solution
Examples Applied to Villas and Properties
Tailored intelligent systems that support guests, bookings and day-to-day operations throughout every stage of the stay.
Messaging Assistants
Personalised customer support across any messaging channel, with access to real business information, tools and property data.
- Answers frequently asked questions using real business information
- Provides pricing, availability and property details
- Recommends the best options and hands the conversation over to your team whenever needed
Villa Oliveira
Booking assistant
Call Assistants
Human-like voice assistants for villa and property management, with access to your company's real information, systems and tools.
- Answers and makes calls in multiple languages, at any time of day
- Understands each guest and responds using your company's information
- Books, confirms and transfers calls whenever required
Listen to the virtual receptionist answering calls from guests.
Automations & Reports
From the first booking to check-out, internal processes and recurring reports are handled automatically, without manual work.
- Automated guest communication throughout every stage of the stay
- Monthly reports for owners and property managers
- Runs automatically or whenever a predefined event is triggered
Guest Journey
Booking confirmed
Trigger
Welcome message
Immediately after booking
Property information
The day before check-in
Requests a review
After check-out
Monthly Owner Report
Collects bookings
End of the month
Compiles statistics
Data analysis
Generates reports
Using collected data
Sends to owners
Individually for each owner
In numbers
Results
Our solutions gather, treat and deliver recurring reports.
+20
Automations applied to the sector
+80%
Customers responded without touching the phone
<30s
Reply time for all customers
24/7
Always operational
Works with the tools you already use
Our method
From Analysis to Launch
A clear process, tested in detail, that doesn't end at launch.
Analysis
We sit down with you and map the business's day to day.
Blueprint
We design the solution around your real workflow.
Build
We build and test intensively.
Launch
We put it live and stay close.
Why Ginkgo
Why Ginkgo Labs
A team with a technical background, focused on helping businesses scale and simplify their processes.
Solutions tailored to your needs
Every solution is built to solve the real challenges of your operation, fully customized to your needs.
A team involved in the process
The developers behind the solution join the calls, making communication more direct and efficient.
Tools you already use
We connect with your existing tools, customer managers, operations, and processes. No migrations required.
Reports with results
We provide recurring reports with measurable statistics from your automated processes.
FAQ
Still have questions?
The questions we hear most often, before we talk.
Contact
Let's talk
We prepare a proposal adapted to your company's needs.
Other sectors
Other areas we work in
These are just a few niches we've helped. Talk to us to evaluate your case.
Contact us