Do not miss a booking, at any hour of the day
You are out sailing and charter requests pile up unanswered. We reply for you, confirm availability and send the quote on the spot, so you are the first to get back to the customer.
A quick call to see how many requests go unanswered.
Questons and Bookings
Answers to common questions, availability, prices, policies, extras and upsells in any channel.
Weather watch
Forecast checked every morning, with rebookings proposed on their own.
Client follow-up
Meeting point and what to bring sent the day before, with a review requested after the trip.
Speed decides who keeps the customer
The customer who waits books somewhere else. And most businesses reply far too late.
of customer messages handled for you
automatically, while keeping the human touch, replies that sound like a person.
more likely to qualify the lead
when you reply within the first 5 minutes instead of 30.
harder to reach
once the first hour passes without a reply.
go with whoever replies first
about half of customers pick the first business to answer.
This is for you if you run charters...
If any of these sound familiar, it's exactly what we fix.
We show you exactly what to automate first, with real examples and results.
Let's automateExamples Applied to Boat Charters
Tailored intelligent systems that support guests, bookings and day-to-day operations throughout every stage of the charter experience.
Messaging Assistants
Personalised customer support across any messaging channel, with access to real-time availability, pricing, vessels and operational information.
- Answers frequently asked questions using real business information
- Provides pricing, availability, boat options and charter details
- Recommends the best experience and hands the conversation over to your team whenever needed
Sea Breeze Charters
Booking assistant
Call Assistants
Human-like voice assistants that answer customer calls, present charter options and respond using your company's real information.
- Answers and makes calls in multiple languages, at any time of day
- Understands the type of experience each customer is looking for and responds accordingly
- Confirms bookings, answers questions and transfers calls whenever required
Listen to the virtual assistant handling charter enquiries over the phone.
Automations & Reports
Automates processes from the first enquiry to the end of every trip, reducing manual work while keeping the entire operation organised.
- Automated customer communication before, during and after every booking
- Weather monitoring, rescheduling and customer notifications
- Recurring reports on bookings, occupancy and business performance
From Booking to Departure
Booking request
Trigger
Collects booking details
Date, guests and experience
Checks availability
Boat and crew
Booking confirmed
Customer notified
Charter Journey
Monitors weather
Before departure
Keeps the customer updated
Whenever required
Trip information
Meeting point, schedule and recommendations
Requests a review
After the trip
From Analysis to Launch
A clear process, tested in detail, that doesn't end at launch.
Analysis
We learn your day to day and show where automation makes the most difference.
Blueprint
We design the solution around your real workflow and agree it with you.
Build
We build it, connect the tools you already use and test until it is ready.
Launch
We put it live without disrupting your operation.
Follow-up
We stay close, measure results and keep improving over time.
Why Ginkgo Labs
A team with a technical background, focused on helping businesses scale and simplify their processes.
Solutions tailored to your needs
Every solution is built to solve the real challenges of your operation, fully customized to your needs.
A team involved in the process
The developers behind the solution join the calls, making communication more direct and efficient.
Tools you already use
We connect with your existing tools, customer managers, operations, and processes. No migrations required.
Reports with results
We provide recurring reports with measurable statistics from your automated processes.
Still have questions?
The questions we hear most often, before we talk.
Let's talk
We prepare a proposal adapted to your company's needs.