Automation for managing boat charters
We create customized systems that simplify operations, eliminate repetitive tasks, and prepare companies for growth.
We'll prepare a tailored proposal for your business needs.
What we automate
Questons and Bookings
Answers to common questions, availability, prices, policies, extras and upsells in any channel.
Weather watch
Forecast checked every morning, with rebookings proposed on their own.
Client follow-up
Meeting point and what to bring sent the day before, with a review requested after the trip.
Before and after
The season at sea, with and without this
If you spend your days sailing, this side is nothing new.
Today
With Ginkgo
You're at sea and requests pile up for hours with no reply
Every request answered on the spot, even while sailing
Quotes written by hand between two trips
The right quote sent in seconds, extras included
Bad weather means a whole morning on the phone rebooking
The forecast watched and rebookings proposed on their own
Interested clients forgotten without a second touch
Automatic follow-up with everyone who said they'd think about it
Solution
Examples Applied to Boat Charters
Tailored intelligent systems that support guests, bookings and day-to-day operations throughout every stage of the charter experience.
Messaging Assistants
Personalised customer support across any messaging channel, with access to real-time availability, pricing, vessels and operational information.
- Answers frequently asked questions using real business information
- Provides pricing, availability, boat options and charter details
- Recommends the best experience and hands the conversation over to your team whenever needed
Sea Breeze Charters
Booking assistant
Call Assistants
Human-like voice assistants that answer customer calls, present charter options and respond using your company's real information.
- Answers and makes calls in multiple languages, at any time of day
- Understands the type of experience each customer is looking for and responds accordingly
- Confirms bookings, answers questions and transfers calls whenever required
Listen to the virtual assistant handling charter enquiries over the phone.
Automations & Reports
Automates processes from the first enquiry to the end of every trip, reducing manual work while keeping the entire operation organised.
- Automated customer communication before, during and after every booking
- Weather monitoring, rescheduling and customer notifications
- Recurring reports on bookings, occupancy and business performance
From Booking to Departure
Booking request
Trigger
Collects booking details
Date, guests and experience
Checks availability
Boat and crew
Booking confirmed
Customer notified
Charter Journey
Monitors weather
Before departure
Keeps the customer updated
Whenever required
Trip information
Meeting point, schedule and recommendations
Requests a review
After the trip
In numbers
Results
Our solutions gather, treat and deliver recurring reports.
+20
Automations applied to the sector
+80%
Customers responded without touching the phone
<30s
Reply time for all customers
24/7
Always operational
Works with the tools you already use
Our method
From Analysis to Launch
A clear process, tested in detail, that doesn't end at launch.
Analysis
We sit down with you and map the business's day to day.
Blueprint
We design the solution around your real workflow.
Build
We build and test intensively.
Launch
We put it live and stay close.
Why Ginkgo
Why Ginkgo Labs
A team with a technical background, focused on helping businesses scale and simplify their processes.
Solutions tailored to your needs
Every solution is built to solve the real challenges of your operation, fully customized to your needs.
A team involved in the process
The developers behind the solution join the calls, making communication more direct and efficient.
Tools you already use
We connect with your existing tools, customer managers, operations, and processes. No migrations required.
Reports with results
We provide recurring reports with measurable statistics from your automated processes.
FAQ
Still have questions?
The questions we hear most often, before we talk.
Contact
Let's talk
We prepare a proposal adapted to your company's needs.
Other sectors
Other areas we work in
These are just a few niches we've helped. Talk to us to evaluate your case.
Contact us