Automation for managing clinics
We create customized systems that simplify operations, eliminate repetitive tasks, and prepare companies for growth.
We'll prepare a tailored proposal for your business needs.
What we automate
Questions and Appointments
Requests answered and booked straight into the calendar, at any hour.
Request triage
Each request routed to the right specialty, with the details already collected.
Reminders and follow-up
Patients confirmed before the visit, with instructions and a return booked at the right time.
Before and after
The front desk's day, with and without this
Anyone who works in a clinic knows these mornings.
Today
With Ginkgo
The phone rings while the front desk is with a patient at the counter
Every call and message answered on the spot, with no queue
After-hours booking requests that never become appointments
Appointments booked straight into the calendar, even at 11 PM
Empty chairs because nobody had time to confirm
Automatic reminders and a full schedule
Whole days spent booking, rebooking and confirming by hand
A front desk with time for the person standing in front of it
Solution
Examples Applied to Clinics
Tailored intelligent systems that support patients, appointments and day-to-day operations throughout every stage of the patient journey.
Messaging Assistants
Personalised customer support across any messaging channel, with access to schedules, specialties and real clinic information.
- Answers frequently asked questions using real clinic information
- Books, reschedules and cancels appointments automatically
- Directs each patient to the right specialty or team whenever needed
Nova Clinic
Booking assistant
Call Assistants
Human-like voice assistants that answer patient calls, manage appointments and respond using your clinic's real information.
- Answers and makes calls at any time, even outside business hours
- Understands the reason for each call and responds according to your clinic's procedures
- Books, confirms, reschedules and transfers calls whenever required
Listen to the virtual assistant answering patient calls and managing appointments.
Automations & Reports
Automated internal processes that reduce administrative work, improve organisation and support patients before and after every appointment.
- Automatic appointment reminders to reduce no-shows
- Personalised post-appointment follow-up and automated waiting list management
- Recurring reports on bookings, occupancy and clinic performance
Appointment Management
Appointment request
Phone or message
Collects information
Reason and specialty
Books the appointment
Based on availability
Confirms with the patient
Confirmation sent
Patient Journey
Appointment scheduled
Trigger
Automatic reminder
Before the appointment
Follow-up
After the appointment
Next appointment
When applicable
In numbers
Results
Our solutions gather, treat and deliver recurring reports.
+20
Automations applied to the sector
+80%
Customers responded without touching the phone
<30s
Reply time for all customers
24/7
Always operational
Works with the tools you already use
Our method
From Analysis to Launch
A clear process, tested in detail, that doesn't end at launch.
Analysis
We sit down with you and map the business's day to day.
Blueprint
We design the solution around your real workflow.
Build
We build and test intensively.
Launch
We put it live and stay close.
Why Ginkgo
Why Ginkgo Labs
A team with a technical background, focused on helping businesses scale and simplify their processes.
Solutions tailored to your needs
Every solution is built to solve the real challenges of your operation, fully customized to your needs.
A team involved in the process
The developers behind the solution join the calls, making communication more direct and efficient.
Tools you already use
We connect with your existing tools, customer managers, operations, and processes. No migrations required.
Reports with results
We provide recurring reports with measurable statistics from your automated processes.
FAQ
Still have questions?
The questions we hear most often, before we talk.
Contact
Let's talk
We prepare a proposal adapted to your company's needs.
Other sectors
Other areas we work in
These are just a few niches we've helped. Talk to us to evaluate your case.
Contact us